Contact
Ways to reach the AgentFactory team, and which address to use for which kind of question.
Last updated: October 15, 2026
General support
For product questions, bug reports, or help with your workspace, email us at support@helpdesk.example. Existing customers get the fastest replies by using the in-app "?" → contact support, which attaches workspace context for us.
Security and privacy
- Vulnerability reports (responsible disclosure): support@helpdesk.example with the subject line "Security". Please see the Security page for what to include.
- Data-protection questions (GDPR, DPDP, CCPA and similar): support@helpdesk.example with the subject line "Privacy". Tell us which Customer's site or workspace you interacted with so we can locate your data.
- Visitor data requests (export or erasure of your chat data): first ask the business you chatted with — under our Terms they are the controller of that data; we will assist them promptly.
Billing
- Invoices, refunds, and payment questions: support@helpdesk.example with the subject line "Billing" and your invoice number from Settings → Billing.
Before you email
If your question is how a feature works, the in-app Help Center search usually answers faster — it is available in the left sidebar of the workspace and inside every website chat widget via the question-mark icon.