Introducing Voice calls in AgentFactory

The modern customer support tool for your business

AI assistant, omnichannel support desk, knowledge base. Everything you need for seamless customer support, all in one place.

ConversationsOpen
Mine 2Unassigned 0All 20
Bay Works Facebook3h • 6m
CM
Candice Matherson1

Will do — I'll follow up here.

bugfeature-request
Bay Works Instagram3h • 13m
OF
Ophelia Folkard

My pleasure — enjoy the new tier.

billing
Bay Works WhatsApp5h • 20m
TQ
Taylor Quinn

Can we schedule an onboarding call?

Lorrie Trosdall
5h 51m
#1 • Bay Works Website
Resolve
MessagesCustomer Dashboard
Aug 5, 8:55 PM
LT
Hi, I changed my password yesterday and now I can't sign in on the web. The mobile app still works.
Hi Lorrie, I'm Riley from support. It sounds like the browser kept an old session. Could you sign out, clear the site data, and try again?
Aug 5, 9:14 PM
R
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Omnichannel by design

Connect every communication channel

Give customers the freedom to reach you anywhere, while your agents work inside one unified inbox.

Live Website Chat
Embed on any site
Shared Email
Two-way sync
WhatsApp Business
Official Cloud API
Voice Calls
Browser WebRTC
Instagram & FB
Direct DMs & tags
API & Webhooks
Custom channels
Autonomous AI Support

Supercharge your customer operations with Beacon AI

Beacon sits right alongside your agents in the reply composer, drafting answers, summarizing lengthy customer histories, and pulling answers from your Help Center in milliseconds.

Smart reply drafts

1-click contextual suggestions calibrated to your team's tone and brand guidelines.

Instant thread summaries

Hand off conversations between team members with zero context loss.

Grounded in your knowledge base

Answers verified against your published Help Center articles without hallucinations.

Beacon AI Copilot
● Active & Ready
GPT-4o & Claude 3.5
Customer Inquiry

“Do you offer refund guarantee if our team doesn't end up adopting the software?”

Suggested Reply99% confidence

“Yes! We provide a 30-day money-back guarantee on all plans. If your team decides it's not the right fit, simply reach out to our billing team for a full refund.”

Transparent pricing that scales with you

Start free, then choose a plan that matches your support operation.

Community

For small projects and open-source teams.

$0/ forever free
  • 2 agent seats
  • Live website widget
  • 500 conversations/mo
  • Community forum
  • Basic inbox

Hacker

For growing startups getting customer support off the ground.

$19/ per month
  • 5 agent seats
  • Email & live chat
  • 5,000 conversations/mo
  • Macros & automations
  • Standard reports
Most Popular

Business

For high-volume teams requiring omnichannel workflows.

$49/ per month
  • 20 agent seats
  • WhatsApp & Instagram
  • Beacon AI Copilot
  • CSAT surveys & SLA
  • Advanced analytics

Enterprise

For organizations with custom security & compliance needs.

$99/ per month / custom
  • Unlimited agent seats
  • SAML SSO & audit logs
  • Custom SLAs
  • Dedicated support manager
  • Custom data retention

Ready to delight your customers?

Join thousands of modern businesses delivering faster, more collaborative customer support.